Shipping policy

SHIPPING POLICY

Last Updated: June 2026

Thank you for shopping with Auresti.

This Shipping Policy explains how we process, ship, and deliver orders placed through our website.

CONTACT INFORMATION

Auresti

Website:
https://www.auresti.com

Email:
support@auresti.com

Business Address:
[INSERT BUSINESS ADDRESS]

ORDER PROCESSING

Orders are typically processed within 1–3 business days after payment has been successfully received and verified.

Orders are not processed, shipped, or delivered on weekends or public holidays.

During periods of high demand, processing times may be extended.

If there is a significant delay in processing your order, we will notify you by email.

ESTIMATED SHIPPING TIMES

United States:
5–12 Business Days

Canada:
7–15 Business Days

Australia:
7–15 Business Days

United Kingdom:
7–15 Business Days

International Orders:
10–20 Business Days

Delivery estimates begin after order processing has been completed.

Please note that shipping times are estimates only and are not guaranteed.

FREE SHIPPING

We proudly offer Free Standard Shipping on qualifying orders.

Any applicable shipping charges will be displayed during checkout before payment is completed.

ORDER TRACKING

Once your order has shipped, you will receive a shipping confirmation email containing tracking information.

Tracking updates may require up to 72 hours to appear after shipment.

If you do not receive tracking information within 5 business days after placing your order, please contact us at support@auresti.com.

INCORRECT SHIPPING INFORMATION

Customers are responsible for providing accurate shipping information.

Auresti is not responsible for delays, failed deliveries, or additional costs resulting from incorrect or incomplete addresses provided during checkout.

If you notice an error in your shipping information, please contact us immediately.

CUSTOMS, DUTIES, AND TAXES

International orders may be subject to customs duties, import taxes, VAT, or other fees imposed by the destination country.

These charges are the responsibility of the customer.

Auresti has no control over customs fees and cannot estimate their amount.

DELIVERY DELAYS

While we strive to deliver orders within the estimated timeframe, delays may occur due to factors beyond our control, including:

• Carrier disruptions
• Customs inspections
• Severe weather
• Natural disasters
• Public holidays
• Supply chain disruptions
• Government restrictions

Auresti is not liable for delays caused by shipping carriers or circumstances beyond our reasonable control.

LOST OR STOLEN PACKAGES

If tracking information indicates that a package has been delivered but you have not received it, please:

• Verify your shipping address
• Check with family members or neighbors
• Contact the shipping carrier
• Contact local postal services if applicable

Auresti is not responsible for packages reported as lost or stolen after delivery has been confirmed by the carrier.

DAMAGED SHIPMENTS

If your package arrives damaged, please contact us within 7 days of delivery.

Please provide:

• Order Number
• Photos of the damaged product
• Photos of the shipping box and packaging
• Description of the issue

We will review your claim and determine an appropriate resolution.

MULTIPLE SHIPMENTS

Some orders may be shipped in separate packages.

If this occurs, you may receive multiple tracking numbers and deliveries on different dates.

SHIPPING RESTRICTIONS

Certain products may be subject to shipping restrictions based on destination country, local regulations, or carrier limitations.

We reserve the right to cancel and refund orders that cannot legally or practically be shipped to the requested location.

ORDER CANCELLATIONS

Orders may be canceled within 12 hours of purchase.

Once an order enters fulfillment or shipment processing, cancellation requests may no longer be possible.

Please refer to our Return & Refund Policy for additional information.